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"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough...
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2017.
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For over thirty-five years, parents have turned to How to Talk So Kids Will Listen & Listen So Kids Will Talk for its respectful and effective solutions to the unending challenges of raising children. Now, in response to growing demand, Adele's daughter, Joanna Faber, along with Julie King, tailor How to Talk's powerful communication skills to children ages two to seven. Faber and King, each a parenting expert in her own right, share their wisdom...
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In this fascinating book, Monty Roberts shows us how to use the "Join-Up" technique-his amazing method for persuading a wild horse to accept a saddle, bridle, and rider-as the model for how best to strengthen human relationships. Full of memorable encounters with horses and humans, Horse Sense for People has at its core a belief in the power of gentleness, positive action, nonviolence, and trust. Roberts provides thought-provoking guidelines for improving...
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Communication is an essential life skill that every teen must learn. Based on the New Harbinger classic, Messages, this book will teach you the necessary skills—such as assertiveness, active listening, and compassion—to become an effective communicator for life.
In an age of social media, texting, and ever-evolving technology, it's easy to forget how to engage in real, face-to-face communication, a critical skill
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“This extraordinary book shows that you don’t have to raise your volume to have a voice.” —Susan Cain, #1 New York Times-bestselling author of Quiet
Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to...
Introverts may feel powerless in a world where extroverts seem to rule, but there’s more than one way to have some sway. Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to...
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Are you comfortable starting a conversation with strangers at a party? Do you sometimes feel ineffective in making your needs clear? Do you have difficulty saying no to persuasive people? Everyone needs a little help getting along with others. Assertiveness is a key social skill, as well as a tool for making your relationships more equal. Learning to respond more effectively to others can help you reduce stress and increase your sense of self-worth....
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""An essential book for our times. How well we listen determines how we love, learn, and connect with one another, and in this moment when we need to hear and be heard more than ever, this thought-provoking and engaging book shows us how." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one...
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Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques...
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This book leads you step-by-step through the process of determining and verifying your personality type, providing real-life case studies of people who share your type and introducing you to the key ingredients your work must have for it to be genuinely fulfilling. Using workbook exercises and explaining specific job search strategies, Do What You Are identifies occupations that are popular with your type and offers a rundown of your work related...
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The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people!
Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.
Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help...
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In our extroverted business culture, introverts can feel excluded, overlooked, or misunderstood. But being an introvert doesn't mean you can't be a great leader. Citing examples of highly successful leaders like Bill Gates and Warren Buffett, Jennifer Kahnweiler shows that introverts can build on their quiet strength and make it a source of great power. After highlighting the common challenges introverts face at work, such as stress, invisibility,...
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"This perennial bestseller has already helped tens of thousands of readers resolve conflicts and transform their relationships with family members, romantic partners, colleagues, and friends. Renowned therapist Michael P. Nichols explains why we often feel cut off from those we care about and provides easy-to-learn techniques for really hearing and being heard. Thoughtful, witty, and empathic, the book is filled with vivid examples that readers of...
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Are you in business, journalism, law enforcement, or medicine? Do you face students in a classroom or criminals in a courtroom? Are you in a relationship or looking for one? Do you have children? Then you need the skills to read them like a book! I Can Read You Like a Book features a system for scanning and interpreting anyone's body language, enabling you to figure out what they are really saying or feeling: Review: Check out someone quickly, from...
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"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...
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Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...